Zammad API Client

Python API client for zammad

• Free software: MIT license

• Documentation: https://zammad-py.readthedocs.io.

Quickstart

from zammad_py import ZammadAPI

# Initialize the client with the URL, username, and password
# Note the Host URL should be in this format: 'https://zammad.example.org/api/v1/'
client = ZammadAPI(url='<HOST>', username='<USERNAME>', password='<PASSWORD>')

# Example: Access all users
this_page = client.user.all()
for user in this_page:
    print(user)

# Example: Get information about the current user
print(client.user.me())

# Example: Create a ticket
params = {
   "title": "Help me!",
   "group": "2nd Level",
   "customer": "david@example.com",
   "article": {
      "subject": "My subject",
      "body": "I am a message!",
      "type": "note",
      "internal": False
   }
}
new_ticket = client.ticket.create(params=params)

General Methods

Most resources support these methods:

• .all(): Returns a paginated response with the current page number and a list of elements.

• .next_page(): Returns the next page of the current pagination object.

• .prev_page(): Returns the previous page of the current pagination object.

• .search(params): Returns a paginated response based on the search parameters.

• .find(id): Returns a single object with the specified ID.

• .create(params): Creates a new object with the specified parameters.

• .update(params): Updates an existing object with the specified parameters.

• .destroy(id): Deletes an object with the specified ID.

Available Resources

Resource	Property
User	client.user
Organization	client.organization
Group	client.group
Role	client.role
Ticket	client.ticket
Link	client.link
TicketArticle	client.ticket_article
TicketArticleAttachment	client.ticket_article_attachment
TicketArticlePlain	client.ticket_article_plain
TicketPriority	client.ticket_priority
TicketState	client.ticket_state
TagList	client.taglist
TicketTag	client.ticket_tag
KnowledgeBases	client.knowledge_bases
KnowledgeBasesAnswers	client.knowledge_bases_answers
KnowledgeBasesCategories	client.knowledge_bases_categories

Resource-Specific Methods

User

• .me(): Returns information about the current user.

Ticket

• .articles(id): Returns all articles associated with a ticket.

• .tags(id): Returns all tags associated with a ticket.

• .merge(id, number): Merges two tickets (requires password auth).

Link

• .get(id): Returns all links associated with a ticket.

• .add(...): Creates a link between two objects.

• .remove(...): Removes a link between two objects.

TicketArticleAttachment

• .download(id, article_id, ticket_id): Downloads a ticket attachment.

TagList

• .all(): Returns all tags (paginated).

• .create(params): Creates a new tag.

• .destroy(id): Deletes a tag.

TicketTag

• .add(id, tag): Adds a tag to a ticket.

• .remove(id, tag): Removes a tag from a ticket.

KnowledgeBases

• .init(): Returns the entire knowledge base structure.

• .manage(id, settings): Updates knowledge base settings.

• .show_permissions(id): Returns permissions for a knowledge base.

• .change_permissions(id, permissions): Updates permissions.

• .reorder_sub_categories(id, category_id, params): Reorders sub-categories.

• .reorder_root_categories(id, params): Reorders root categories.

KnowledgeBasesAnswers

• .find_answer(knowledge_base_id, answer_id): Retrieves a specific answer.

• .create(params): Creates a new answer (requires knowledge_base_id in params).

• .update(id, params): Updates an answer (requires answer_id in params).

• .destroy_answer(knowledge_base_id, answer_id): Deletes an answer.

• .change_answer_visibility(knowledge_base_id, answer_id, visibility): Updates answer visibility.

• .add_attachment(knowledge_base_id, answer_id, attachment): Uploads an attachment.

• .delete_attachment(knowledge_base_id, answer_id, attachment_id): Removes an attachment.

KnowledgeBasesCategories

• .find_category(knowledge_base_id, category_id): Retrieves a specific category.

• .create(params): Creates a new category (requires knowledge_base_id in params).

• .update(id, params): Updates a category (requires category_id in params).

• .destroy_category(knowledge_base_id, category_id): Deletes a category.

• .show_permissions(knowledge_base_id, category_id): Returns category permissions.

• .change_permissions(knowledge_base_id, category_id, permissions): Updates permissions.

• .reorder_answers(knowledge_base_id, category_id, params): Reorders answers.

On Behalf Of

You can set the on_behalf_of attribute to perform actions on behalf of another user:

client.on_behalf_of = 'user@example.com'

Or use the context manager:

with client.request_on_behalf_of('user@example.com'):
    client.ticket.create(params=params)

Contributing

The Zammad API Client (zammad_py) welcomes contributions.

You can contribute by reporting bugs, fixing bugs, implementing new features, writing documentation, and submitting feedback.

To get started, see the contributing section in the docs!

Please ensure that your changes include tests and updated documentation if necessary.

Credits

This package was created with Cookiecutter and the audreyr/cookiecutter-pypackage project template.